Important Information
Appointment Scheduling, Cancellations, & Policies
PLEASE READ BEFORE BOOKING
Appointments are accepted in the order received.
Mondays & Sundays are reserved for VIP Appointments ONLY. If you book on a Monday or Sunday you MUST select the appropriate +VIP Appointment selection before your appointment is accepted.
Before & After Business Hours Appointments are available. In order for your appointment to be accepted outside of The Look's business hours, you MUST select the appropriate +Before/After Business Hours Appointment selection.
Before Your Visit
- If you have thinning edges or any other concerns regarding your hair, you MUST book a consultation PRIOR to booking an appointment for specific services.
- Hair MUST be at least 4 inches long, washed & blow-dried straight, FREE of all products. Heat protectant ONLY. If stylists at The Look have to shampoo & blow-dry your hair, an additional fee of $30 is automatically added to your invoiced total.
- If you are unsure of the proper service to book, reach out for assistance. Call/Text 601-207-1259
Your appointments are very important to me. It is reserved especially for you and I to understand that sometimes schedule adjustments are necessary. Therefore, I respectfully request at least 24 hours notice for cancellations and rescheduling of appointments.
Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time, and clients on my waiting list miss the opportunity to receive services. My appointments are confirmed at least 24 hours in advance because I know how easy it is to forget an appointment you booked months ago.
I require a deposit for any and every appointment. Your deposit is a charge equal to 100% of the reserved service amount.
Client has 24 hours to pay deposit for services or appointment will be automatically cancelled.
Less than 24 hours notice of cancellation/reschedule will result in a non refundable deposit charge equal to 50% of the reserved service amount.
“NO SHOWS” will be charged 50% of the deposit amount. (Note - arriving so late to your appointment that it is not possible to provide you with the service requested will be considered ‘no-show’.)
Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the deposit amount.
- Clients have 15 minutes to arrive to their scheduled appointments. After the 15 minute grace period, your appointment will be cancelled & 50% of your reserved service amount will be refunded to you. However, when available, after 15 minutes if decided to continue with your appointment, a $15 charge will be added to your invoiced total. It is in the best interest of the client to communicate effectively with the salon about scheduling issues immediately.
CONFIRMATION TEXTS
As a courtesy, I will text and confirm your service appointments at least 24 hours prior to your appointment date. However, if you are unable to receive text messages, or you book with an incorrect cell number and email address, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.
CONFIRMATION EMAILS
Your appointments are very important to me. It is reserved especially for you and I to understand that sometimes schedule adjustments are necessary. Therefore, I respectfully request at least 24 hours notice for cancellations and rescheduling of appointments.
Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time, and clients on my waiting list miss the opportunity to receive services. My appointments are confirmed at least 24 hours in advance because I know how easy it is to forget an appointment you booked months ago.
I require a deposit for any and every appointment. Your deposit is a charge equal to 100% of the reserved service amount. This deposit is applied to your service total. If more services are requested or needed during your visit, they will be added to the service total amount.
Less than 24 hours notice of cancellation/reschedule will result in a non refundable amount equal to 50% of your prepayment charge.
“NO SHOWS” will be charged 50% of the deposit amount. (Note - arriving so late to your appointment that it is not possible to provide you with the service requested will be considered ‘no-show’.)
Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the deposit amount.
*Your phone number and email address can be confirmed and updated by clicking the menu link at the top of the page. If you are requiring services rendered at a place of your choosing you must mention so on the notes of your appointment booking. You must also provide a physical address in your contact information. There is also an additional fee for travel services.